General 

These Terms & Conditions apply to all Pilates classes, private sessions, and workshops  provided by Louise Brown – Trading as “Pilates with Louise” to clients. By booking a  session, the Client agrees to these Terms.

Booking & Payment – Group Classes 

• All classes must be booked in advance via Team Up booking system. • Payment is required at the time of booking. 

• Prices are listed on Team Up and may be subject to change with reasonable  notice.

Cancellation & Refund Policy 

• Private sessions: At least 24 hours’ notice is required to cancel or reschedule.  Late cancellations will be charged in full. 

• Group classes: The cancellation notice period of a group class differs depending on the membership / package purchased. Please read these  conditions carefully when purchasing.  

• Class credits: If you cancel a class within the notice period of your membership  / package, you will be issued with a class credit. This credit will then need to be  used within your membership expiry timeframe. E.g. Rolling monthly  memberships, credits can be used at any time. For the Seasonal Series termly  blocks, any class credits will need to be used up by the end of that half term  block. Class credits are non-refundable.  

• Missed sessions are non-transferable and non-refundable.

• If the Instructor cancels a session, clients will be offered a rescheduled class or  full refund.

Health & Safety 

• Clients must complete a Health Form before participating. 

• It is the Client’s responsibility to inform the Instructor of any injuries, medical  conditions, or changes in health.

Louise Brown - trading as “Pilates with Louise” [email protected] / 07401165389 

• The Instructor is not a medical professional and cannot diagnose or treat  injuries. Participation is at the Client’s own risk. 

• Clients must follow instructions carefully and work within their own limits.

Class Etiquette 

• Please arrive on time. The space is available to enter 10 minutes before the start  of each class.  

• Mobile phones should be on silent. 

• Place clothes, trainers, bags etc away from the main class space to avoid  accident/injury or damage to personal equipment.  

• Respect the Instructor and other participants.

Data Protection 

• Personal information will be kept confidential and used only for class  administration and communication in line with GDPR.

Louise Brown - trading as “Pilates with Louise” [email protected]/ 07401165389